Privacy Policy

iOne8 Australia is licensed under MGA and GCB Certificate and operates with independent monitoring partners integrated into the platform. This Privacy Policy explains how member information is collected, used, stored and protected across all iOne8 services.

1. Information Collected

iOne8 collects information when members register, verify accounts, deposit, withdraw, contact support or use platform features.

Member-provided information:

Full name and date of birth;
Mobile number and contact details;
Account credentials;
Payment method details and transaction records;
Identity documents submitted during verification.

Automatically collected:

IP address and device information;
Browser type and operating system;
Session data, access times and in-platform activity.

2. Purpose of Collection

Information is used to operate platform services, verify identity and age, process transactions, prevent fraud, monitor for suspicious activity, provide customer support and improve platform performance.

Promotional communications are sent only where members have opted in.

3. Identity Verification

As part of iOne8's licence obligations under MGA and GCB Certificate, identity verification may be required before certain withdrawals are processed. Members should be prepared to provide government-issued photo ID and proof of address.

Birthday Bonus claims additionally require ID verification and a qualifying deposit within the same month, as outlined in the VIP program terms.

4. Data Security

iOne8 operates with 256-bit SSL encryption across the platform. Independent monitoring partners are integrated to support account protection, transaction security and operational reliability.

Access to member data is restricted to authorised personnel. Account activity is monitored for unusual behaviour and security risks.

Members contribute to their own account security by maintaining strong passwords and protecting SMS verification codes.

5. Cookies

iOne8 uses cookies to support session management, remember preferences and collect anonymised performance data. Essential cookies are required for core platform functions. Cookie settings can be adjusted through the browser, though this may affect how parts of the platform operate.

iOne8 does not sell member data. Information may be shared with payment processors, technology providers, professional advisers and regulatory or law enforcement authorities where required by applicable law or licence obligations.

7. Retention

Member data is retained for as long as the account is active. Following closure, data may be kept for a reasonable period to support dispute resolution, security reviews and regulatory requirements.

8. Member Rights

Members may contact iOne8 support to request access to account data, ask for corrections to inaccurate information, or raise privacy-related questions. Requests are handled through live chat support with account ownership verification where required.

9. Policy Updates

This Privacy Policy may be updated to reflect changes in platform operations, licence requirements or security standards. The current version on the platform replaces all earlier versions.

10. Contact

Privacy questions and data requests can be directed to iOne8 Live Chat Support, available around the clock on the platform.